Mentoring SFRM: A New Approach to International Space Station Flight Controller Training
The Mission Operations Directorate (MOD) of the Johnson Space Center is responsible for providing continuous operations support for the International Space Station (ISS). Operations support requires flight controllers who are skilled in team performance as well as the technical operations of the ISS. ISS flight controller certification has evolved to include a balanced focus on the development of team performance and technical expertise. The latest challenge the ISS team faces is how to certify an ISS flight controller to the required level of effectiveness in one year. Space Flight Resource Management (SFRM) training, a NASA adapted variant of Crew Resource Management (CRM), is expanding the role of senior flight controllers as mentors to help meet that challenge. This paper explains our mentoring approach and discusses its effectiveness and future applicability in promoting SFRM/CRM skills.