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The Mission Operations Directorate (MOD) of the Johnson Space Center is responsible for providing continuous operations support for the International Space Station (ISS). Operations support requires flight controllers who are skilled in team performance as well as the technical operations of the ISS. ISS flight controller certification has evolved to include a balanced focus on the development of team performance and technical expertise. The latest challenge the ISS team faces is how to certify an ISS flight controller to the required level of effectiveness in one year. Space Flight Resource Management (SFRM) training, a NASA adapted variant of Crew Resource Management (CRM), is expanding the role of senior flight controllers as mentors to help meet that challenge. This paper explains our mentoring approach and discusses its effectiveness and future applicability in promoting SFRM/CRM skills.

Aviation training has remained largely untouched by decades of development in cognitive science. In aviation, people must be trained to perform complicated tasks and make good operational decisions in complex dynamic environments. However, traditional approaches to professional aviation training are not well designed to accomplish this goal. Aviation training has been based mainly on relatively rigid classroom teaching of factual information followed by on-the-job mentoring. This approach tends to compartmentalize knowledge. It is not optimal for teaching operational decision-making, and it is costly in time and personnel. The effectiveness of training can be enhanced by designing programs that support the psychological processes involved in learning, retention, retrieval, and application. By building programs that are informed by current work in cognitive science and that utilize modern technological advances, efficient training programs can be created.