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This highly competitive industry is comprised of cost-sensitive businesses where product reliability and customer support are key to profitable growth. The advent of Remote (wireless/Internet) Diagnostic services provides industry participants the ability to dramatically: Enhance customer support regardless of geography Cut operating costs Improve equipment productivity Enter new marketplaces with reduced infrastructure requirements Build historical databases for equipment life cycles Enhance future product design Improve product quality and reliability In addition, these remote diagnostic services can be compatible with existing hardware and software diagnostic and maintenance tools. This can create seamless real-time maintenance, repair and command and control systems, linking OEMs, customers, dealers and mobile service people in global operations systems. In effect, maintenance and repair operations are integrated into company-wide business operations and planning systems.

Recently introduced remote diagnostics systems are emerging as a viable approach for monitoring, maintaining and servicing commercial vehicles and other remote assets. Their use has created new, improved approaches to equipment service and maintenance, demonstrating cost efficiencies in both. This paper outlines what remote diagnostics is, its architecture, how it can be used, and cites specific examples of return on investment (ROI).