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Effective and efficient management of today's complex and integrated programs requires both the refinement of interpersonal and basic leadership skills as well as the application of appropriate technologies and tools.  This course is intended to introduce basic program management skills and techniques to first-line and mid-level leaders to help them comfortably and confidently assume their role and to aid in assuring program success.

The concept of a Quality System’s approach to business has been employed successfully and sometimes not so successfully for several decades. The International Organization for Standardization (ISO) has been supplying standards that list the key elements/clauses and requirements for building and implementing Quality Systems for over 30 years. These standards are based on the relatively simple concepts of Total Quality Management (TQM), essential principals of management, and a “Process” approach. These standards have been revised several times over the years to make them more realistic and user friendly.

Internal audits are a requirement of the AS9100, AS 13100 and RM 13005 and are intended to verify the compliance and effectiveness of an organization's quality management system. The methods and techniques for performing internal audits have significantly changed in the aviation, space and defense industries, and internal auditors must be knowledgeable of these requirements and the expectations as identified in the standard.

A Safety Management System (SMS) is a high-level, top-down decision-making system based on proactively identifying, assessing, and controlling hazards and safety risks in the design, manufacturing, and maintenance environments. These systems are designed to prevent accidents and incidents and analyze performance data for continuous improvement. According to FAA AC No: 120-92B, Safety Management Systems for Aviation Service Providers, safety risk management (SRM) is a process within the Safety Management System composed of describing the system, identifying the hazards, and analyzing, assessing, and controlling the risk.

Individuals responsible for quality management system (QMS) implementation, preparation, realization, and auditing to the AS9100:2016 standard series for Aviation, Space, and Defense (ASD) require an understanding of International Aerospace Quality Group (IAQG) ASD standards requirements. When ASD standards are implemented and correctly maintained, utilizing the process approach, managing risks, and proactively identifying opportunities its use results in improved performance. An understanding of Certification Body requirements will have a direct impact on the outcome of the QMS audit as companies utilize AS9100 Rev. D.

This course is verified by Probitas as meeting the AS9104/3A requirements for Continuing Professional Development. Project Management and Advanced Product Quality Planning (APQP) are two critical techniques used in product development in the mobility industry today. This course will bring these techniques together in an easy to understand format that goes beyond the typical concept of constructing timelines and project planning, by exploring not only the Automotive APQP process, but also key aspects of PM processes.