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Development of an affordable and dealer friendly Electronic Performance Support System (EPSS) involved extensive dealership involvement and proactive project management. Through the effective selection of technology and tools, technical information is developed, maintained and distributed in both electronic and paper formats. The developed EPSS makes recommended diagnostic procedures and related technical information more accessible and easy to use. This results in better customer service by increasing dealer technician knowledge and service skills.

A 16 channel, 5 mile range telemetry system has been constructed. This equipment can be easily adapted to a wide variety of vehicle measurement tasks. A modular signal conditioning concept has minimized the time required for initial setup on each measurement project. “Calibrating through” the system on all channels avoids some of the alignment pitfalls present in the day-to-day operation of a complex multichannel system.