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This paper discloses a set of idealized engineering/manufacturing operational controls which can serve as models to mass production industry managements interested in implementing corporate-wide product reliability programs. Emphasis is on the modus operandi with which management should be acquainted and should support if the most effective use is to be made of the existing body of reliability methodology. The elements of a reliability program are defined, and a sound product specification system is shown to provide one of the most crucial elements. New specification system concepts are presented which dictate the policies, procedures, organizational structures, and personnel responsibilities necessary to design and produce reliable products.

This paper outlines the key elements in a laboratory reliability verification test program for an automotive sub-system. Many of these elements are described in some detail through the various stages of development from prototype concept to production. By means of an actual case study, verification testing of the 1970 Ford Anti-Theft Steering Column, steps required to design tests which yield meaningful information and the rationale used to analyze the results are presented. The steering column on a late model automobile is a complex system which combines several functions and features; steering, shifting, warning devices (turn signal and emergency flashers), ignition switch, anti-theft devices plus several safety features. The effectiveness of the overall verification program is evaluated through the presentation of actual field-feedback results.