Future In-Car Information Systems:Input from Focus Groups
Forty-five drivers of late model cars equipped with advanced driver-information systems (trip computers, phones, etc.) participated in 4 focus groups, 2 in Los Angeles and 2 near New York City. The purpose of the groups was to determine driver attitudes toward existing, high-technology, driver-information systems and what drivers might want in future cars. Drivers wanted systems that would give them (1) advance information about vehicle malfunctions (such as a warning about low oil, not just a failure light) and (2) navigation information. Drivers complained about current systems that divert their attention from driving, especially entertainment systems (“the buttons are too small”) and cellular phones (drivers weaving in traffic). There were reports of accidents and near accidents associated with use of in-vehicle systems and maps.