National Automotive Service Task Force: A Case Study of Industry Collaboration to Improve Serviceability by Resolving Gaps in Vehicle Service and Tool Information
In 1990 in the USA, Section 206 of the Clean Air Act ushered in a new era in passenger car and light truck service and maintenance. Ensuing requirements led to introduction of sophisticated vehicle on-board diagnostic systems. These systems demand the increasing sophistication of service providers. The amount of service information has expanded exponentially. The sophistication of the tools needed to diagnose and repair vehicles has become increasingly complex. To meet the needs of today's service professionals, new systems had to be developed. The convergence of regulations, vehicle complexity, tool capabilities and the growing volume of service information required the vehicle producers and service communities to implement more efficient information delivery systems.