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This SAE Standard defines the basic structural elements, and guidance on compilation and management, for a software supportability program. Software supportability considerations include initial design influence and through-life support embracing the operational use, post-delivery modification, and logistics management of software. This document requires that the processes of design, development, selection, and production of software include software supportability considerations, as relevant to particular project needs.

This SAE Standard defines the basic structural elements, and guidance on compilation and management, for a software supportability program. Software supportability considerations include initial design influence and through-life support embracing the operational use, post-delivery modification, and logistics management of software. This document requires that the processes of design, development, selection, and production of software include software supportability considerations, as relevant to particular project needs.

This SAE Recommended Practice provides recommended guidelines and best practices for implementing a supportability program to ensure that software is supportable throughout its life cycle. This Implementation Guide is the companion to the Software Supportability Program Standard, SAE JA1004, that describes, within a Plan-Case framework, what software supportability performance requirements are necessary. This document has general applicability to all sectors of industry and commerce and to all types of equipment whose functionality is to some degree implemented via software. It is intended to be guidance for business purposes and should be applied when it provides a value-added basis for the business aspects of development, use, and sustainment of support-critical software. Applicability of specific recommended practices will depend on the support-significance of the software, application domain, and life cycle stage of the software.

This SAE Recommended Practice provides a framework for the establishment of a software support concept related to the support and supportability of both custom-developed and Off-the-Shelf (OTS) software. This document complements SAE AIR 5121, JA1004, and JA1005 by providing information needed to understand the support aspects that should be covered by a software supportability program. It should be noted that particular information indicated here should not be considered a complete list of all aspects of the support concept. In particular, the information should not be confused with a list of data elements. This document has general applicability to all sectors of industry and commerce and to all types of equipment that contain software. The target audience for this document includes software acquisition organizations, software logisticians, developers, supporters, and customers.