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As automotive technology becomes more sophisticated the ability to troubleshoot and identify a malfunction becomes a more difficult and complex task, particularly without the assistance of specialised tools. A car manufacturer with the facility to identify and diagnose a malfunction before direct contact from the customer and possibly before the customer becomes aware that a problem exists would have a real competitive advantage in the market place. This paper proposes an architecture that may make this a reality. The architecture enables diagnostic information to be sent to a Case Based Reasoning (CBR) tool at the manufacturers premises when the car enters a hotspot (WI-FI enabled location). The CBR tool subsequently reviews diagnostic information to determine if a malfunction has occurred. If a malfunction is identified the customer is informed of the problem and is prompted to bring the car to a garage.