Rationale: The purpose of this standard is to address the following issues:
• There is inconsistent methodology utilized by Certification Bodies (CB), certified organization and customers to address all types of QMS conformance concerns.
• A lack of documented information to demonstrate that appropriate actions are being taken to address poor performance.
• Opportunity to improve communication with the customer, CB and client to enhance the audit preparation process.
• There is no step by step details for addressing customer QMS nonconformances.