Promoting More Effective Communication of Maintenance Issues Between Pilots and Maintenance Technicians 2000-01-1705

The lack of effective and efficient communication between pilots and maintenance technicians has been recognized as a problem in general aviation by both members of the industry and academia. The goal of this paper is to provide an accounting of the impact that communication between maintenance technicians and pilots, or the lack thereof, can have upon both the bottom line and the experience of those who operate within the general aviation arena. The researchers interviewed and observed maintenance technicians and pilots in general aviation operations to identify what members on both sides of the communication process identified as being problematic and troubling. Several of the major barriers to communication, as well as several strategies to overcome those barriers, are discussed.