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The repairing of commercial aircraft is a complex task. Service engineers at Boeing's Commercial Aviation Services group specialize in providing crucial repair information and technical support for its many customers. This paper details factors that influence Boeing's response time to service requests and how to improve it. Information pertaining to over 5000 service requests from 2008 and 2009 was collected. From analysis of this data set, important findings were discovered. One major finding is that between 6 and 8 percent of service requests are late because time/date stamps used in reports were created in a different time zone.

Regenerative braking is an important factor in improving hybrid electric vehicle efficiency. This paper proposes a new regenerative braking strategy that activates preemptively during a distracted driving scenario, before service brakes are utilized. The strategy uses onboard advanced driver assistance systems, such as forward facing radar, to detect when an object is approaching fast enough to enable regenerative braking in response. The proposed strategy is simulated on a full-vehicle model of a series plug-in hybrid electric vehicle. A driver model is developed to mimic the behavior of a distracted driver through delayed response time to the changing speed of a lead vehicle. Multiple trials are simulated using different combinations of existing regenerative braking strategies along with the proposed strategy. Results show that a preventative regenerative braking control strategy can recuperate significant amounts of energy while also improving vehicle safety.