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This paper describes (1) the telematics distraction/overload problem, (2) what distraction and overload are and how they differ, (3) the standards and guidelines that apply to the design and evaluation of driver interfaces/human-machine interfaces (HMI) for telematics (and their strengths and weaknesses), and (4) what standards and research are needed to support the development of driver interfaces. Most of the paper is a detailed discussion of evaluation standards, in particular SAE Recommended Practices J2364 (Task Time and Occlusion Tests) and J2365 (Task Time Estimation), ISO Standards 16673 (Occlusion Test) and 26022 (Lane-Change Test), and the AAM Driver Focus Guideline.

Engaging in visual-manual tasks such as selecting a radio station, adjusting the interior temperature, or setting an automation function can be distracting to drivers. Additionally, if setting the automation fails, driver takeover can be delayed. Traditionally, assessing the usability of driver interfaces and determining if they are unacceptably distracting (per the NHTSA driver distraction guidelines and SAE J2364) involves human subject testing, which is expensive and time-consuming. However, most vehicle engineering decisions are based on computational analyses, such as the task time predictions in SAE J2365. Unfortunately, J2365 was developed before touch screens were common in motor vehicles.