Search Results

In this paper, an approach to analyze voice recognition data to understand how customers use voice recognition systems is explored. The analysis will help identify ASR failures and usability related issues that customers encounter while using the voice recognition system. This paper also examines the impact of these failures on the individual speech domains (media control, phone, navigation, etc.). Such information can be used to improve the current voice recognition system and direct the design of future systems. Infotainment system logs, audio recordings of the voice interactions, their transcriptions and CAN bus data were identified to be rich sources of data to analyze voice recognition usage. Infotainment logs help understand how the system interpreted or responded to customer commands and at what confidence level.

Hands-free phone use is the most utilized use case for vehicles equipped with infotainment systems with external microphones that support connection to phones and implement speech recognition. Critically then, achieving hands-free phone call quality in a vehicle is problematic due to the extremely noisy nature of the vehicle environment. Noise generated by wind, mechanical and structural, tire to road, passengers, engine/exhaust, HVAC air pressure and flow are all significant contributors and sources of noise. Other factors influencing the quality of the phone call include microphone placement, cabin acoustics, seat position of the talker, noise reduction of the hands-free system, etc. This paper describes the work done to develop procedures and metrics to quantify the effects that influence the hands-free phone call quality.