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The work presented here is part of the research done in the field of voice biometrics. This paper helps to understand the state-of-the-art in speaker recognition technology potentially capable of solving challenges related to speaker identification (to identify a speaker among multiple speakers) and speaker verification/authentication (to recognize the current speaking person at a pre-defined access level and authenticate accordingly). The research was focused on performing an unbiased evaluation of two individual voice biometric services. The level of accuracy in identifying and authenticating individuals using these services provides an insight into the current state of technology and the state of what other dual authentication methods could be used to achieve a desired True Acceptance Rate (TAR) and False Acceptance Rates (FAR).