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This paper describes research into the relationship of emotional intelligence, emotion regulation, and follower behaviors. The research is part of an ongoing initiative to recognize and understand followers in the transportation and service industries. Behavioral complexities such as emotions are paramount in the intricacies of management and leadership and are widely studied. Emotional intelligence has become a standard concept in business settings while its predictive powers relative to personnel performance forecasting abilities are still being researched. An ability to interact with a diverse employee population, a complex environment, and multifaceted decision requirements would seemingly require leaders and followers to have a fully developed emotional presence. This presence is necessary for workers at all levels to be able to accommodate unpredictability, demonstrate adaptability, and perform flexibly within the workplace.