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Ashok Leyland, India had commissioned a web portal towards serving their end customers with better fleet management. The services offered through this portal helps in improving the productivity and safety of vehicles, business operations and hence, the profitability of the customers. Track and trace, SMS/email alerts and report generation are the major functionalities of this portal. They assist the customers in analyzing the operations of their vehicles and take corrective actions towards optimizing them. However, there were certain problems faced by the customers, while accessing these functionalities through the web portal. This includes, significantly high lead time taken for report generation, unavailability of location details in the reports and track page due to early expiry of reverse geo-coding service limits.