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Journal Article

Approach for Digitalization of Maintenance Processes within the Aircraft Cabin

2022-03-08
2022-01-0021
Enhancing the comfort for passengers, airlines are constantly increasing the number of services within the aircraft cabin such as meal ordering directly from passenger seats. The payment and menu selection can be completely processed by means of a passenger-individual airline user account also considering the remaining inventory of the galley. The implementation of such type of services is supported by digitalization of cabin business processes. For these new services the airline requires a high availability of the process-related system functions to ensure airline’s revenue and customer satisfaction. A possible approach to reach the target of high availability of these functions is to use the trend of digitalization for improving function-relevant maintenance processes within the aircraft cabin.
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