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This SAE Recommended Practice provides a framework for the establishment of a software support concept related to the support and supportability of both custom-developed and Off-the-Shelf (OTS) software. This document complements SAE AIR 5121, JA1004, and JA1005 by providing information needed to understand the support aspects that should be covered by a software supportability program. It should be noted that particular information indicated here should not be considered a complete list of all aspects of the support concept. In particular, the information should not be confused with a list of data elements. This document has general applicability to all sectors of industry and commerce and to all types of equipment that contain software. The target audience for this document includes software acquisition organizations, software logisticians, developers, supporters, and customers.

Historically, the supportability aspects of software have been given a very low priority in the overall program requirements. This was particularly prevalent during the acquisition phase, where funding and timing constraints were usually the top priorities. The result was inadequate product supportability, inadequate support funding, lack of good field data, and no meaningful analysis and optimization of possible support alternatives. In order to alleviate these historical concerns, this document presents a top-level structured overview of an overall software support concept and the information associated with it. This document was developed by the Supportability Subcommittee of the Society of Automotive Engineers (SAE) G-11 Reliability, Maintainability, Supportability, and Logistics (RMSL) Software Committee (G-11SW).

This SAE Recommended Practice provides a framework for the establishment of a software support concept related to the support and supportability of both custom-developed and Off-the-Shelf (OTS) software. This document complements SAE AIR 5121, JA1004, and JA1005 by providing information needed to understand the support aspects that should be covered by a software supportability program. It should be noted that particular information indicated here should not be considered a complete list of all aspects of the support concept. In particular, the information should not be confused with a list of data elements. This document has general applicability to all sectors of industry and commerce and to all types of equipment that contain software. The target audience for this document includes software acquisition organizations, software logisticians, developers, supporters, and customers.

This SAE Recommended Practice provides a framework for the establishment of a software support concept related to the support and supportability of both custom-developed and Off-the-Shelf (OTS) software. This document complements SAE AIR 5121, JA1004, and JA1005 by providing information needed to understand the support aspects that should be covered by a software supportability program. It should be noted that particular information indicated here should not be considered a complete list of all aspects of the support concept. In particular, the information should not be confused with a list of data elements. This document has general applicability to all sectors of industry and commerce and to all types of equipment that contain software. The target audience for this document includes software acquisition organizations, software logisticians, developers, supporters, and customers.