Strategies and Proposals to Minimize Squeaks and Rattles - Strong Customers Enthusiasm Improvement Program 2002-01-3561
According to several customer perception survey, Squeak and Rattle (S&R) is among the top most annoying defects. Consequently, GMB engineering design, development and validation process must be continuously improved and consistently applied to all platforms to guarantee that all products are free from squeaks and rattles.
This paper introduces those concepts and discusses some strategies to eliminate or minimize S&R. Concepts and tests results are commented.
Finally, the challenge in detection and analysis of S&R is discussed. Objective and subjective evaluation methodologies are being developed and suppliers training and integration have been improved