Browse Publications Technical Papers 2013-01-1332

Implementation of Lean in Human Resources 2013-01-1332

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This paper describes the implementation of lean in the Human Resources department at Tenneco Europe. In the past, the implementation of lean transactional was mainly focused on Sales & Engineering and Finance. Our experience shows that the lean approach can be applied in a similar way as in Finance or Sales & Engineering. This paper illustrates some examples of critical processes related to Human Resources which have been improved. These include
  • the “on-board” or integration process
  • the management of employee flextime accounts
  • process to create and manage a resignation certificate
  • absenteeism reduction in one Tenneco plant
For these three last processes, the key workshop deliverables are:
  • project charter. Outline the problem and objectives
  • identify the internal customers and their expectations
  • set up current / future value stream maps.
  • perform gap analysis of the current status and generation of improvement ideas
  • develop metrics to reflect the progress of the workshop


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