Repair Effectiveness Indices for the British Columbia Vehicle Emissions Inspection and Maintenance Program 961700

The British Columbia vehicle emissions inspection and maintenance, I/M, program, AirCare, has monitored the performance of technicians and repair centres since program inception. The purpose of performance monitoring is to oversee the effectiveness of technicians who are certified to perform emissions related repairs after a vehicle has failed the initial I/M inspection.
Since June, 1995, the Program Administration Office, PAO, has been working on refining the parameters used to assess repair effectiveness.
This paper describes the development and implementation of Repair Effectiveness Indices to monitor the effectiveness of repairs performed by the certified automotive repair industry with respect to the AirCare Program. Repair Effectiveness Indices, REIs, apply to certified repair technicians and repair centres and are provided to the technicians and repair centres on a regular basis.


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