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Due to recent advancements in interior noise level and the excessive use of different grade leathers and plastics in automotive interiors, squeak noise is one of the top customer complaints. Squeak is caused by friction induced vibration due to material incompatibility. To improve costumer perception, interior designs are following zero gap philosophy with little control on tolerances leading to squeak issues. Often manufacturers are left with costly passive treatments like coatings and felts. The best option is to select a compatible material with color and finish; however, this will reduce the design freedom. Material compatibility or stick-slip behavior can be analyzed with a tribology test stand. However, this test is performed on a specimen rather than actual geometry. There were instances, when a material pair was found incompatible when tested on a specimen, but never showed any issue in actual part and vice versa.

Squeak and rattle concerns accounts for approximately 10% of overall vehicle Things Gone Wrong (TGW) and are major quality concern for automotive OEM’s. Objectionable door noises such as squeak and rattle are among the top 10 IQS concerns under any OEM nameplate. Customers perceive Squeak and rattle noises inside a cabin as a major negative indicator of vehicle build quality and durability. Door squeak and rattle issues not only affects customer satisfaction index, but also increase warranty cost to OEM significantly. Especially, issues related to door, irritate customers due to material incompatibilities. Squeaks are friction-induced noises generated by stick-slip phenomenon between interfacing surfaces. Several factors, such as material property, friction coefficient, relative velocity, temperature, and humidity, are involved in squeak noise causes.

Squeak and rattle concerns account for approximately 10% of overall vehicle Things Gone Wrong (TGW) and are a major quality concern for automotive OEM’s. Seat is one of the major contributors of squeak and rattle issues observed in customer verbatim. Seat head rest rod and bezel are designed concentric to each other with a gap that allows free movement and a locking pin to position at different levels. Due to the design gap and weight of the head rest there is always tendency for relative displacement leading to rattle issues. Seat headrest, is close to the customer ear and any rattles at headrest will create annoying driving experience. Also, the contradictory requirements between efforts and rattle makes the scenario more difficult to fine tune the bezel specifications. The root cause for head rest rattle issues can also be related to free play between bezel and seat frame, free play between bezel and cap, looseness between locking pin and headrest rod etc.

Nowadays, perception of automotive quality plays a crucial role in customer decision of vehicle purchase. Hence, automotive OEM’s are now working on the philosophy of “Quality Sound”. Out of all the Noise, Vibration & Harshness (NVH) issues identified in a vehicle, the ranking of Buzz, Squeak & Rattle (BSR) stands high and glove box rattle is one of the issues that is continuously observed in all customer verbatim. Specific issues like lid rattle and latch rattle are predominant and gets worse over mileage accumulation. Also minimizing BSR issues in glove box is difficult due to complex latch mechanism. While deciding the bump stop specifications more weightage is given to efforts. The bump stop is selected in a way as not to increase the glove box opening and closing efforts, but the selected bump stops will not provide enough preload to glove box lid leading to rattle issues.