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Passenger comfort is a critical factor in user acceptance of autonomous vehicles (AVs). Despite existing methods for passenger comfort assessment, new approaches to assessing passenger comfort in AVs may be valuable to the automotive industry. In this paper, continuous pressing-based and discrete smartphone-based approaches for comfort assessment were designed and implemented in a user study. Participants used the two approaches to evaluate their comfort levels in an experimental study based on a high-fidelity autonomous driving simulator. Performances of the two approaches in assessing comfort levels were analyzed and compared. In general, the discrete approach showed better measurement repeatability and lower measurement bias than the continuous approach. The performance gap of the continuous approach could be reduced with proper post-processing measures. Discussions on the potential uses of the approaches were also raised.

Autonomous vehicles have the potential to transform lives by providing transportation to a wider range of users. However, with this new method of transportation, user acceptance and comfort are critical for widespread adoption. This exploratory study aims to investigate what makes passengers uncomfortable in existing vehicles to inform the design of future autonomous vehicles. In order to predict what may impact user acceptance for a diverse rider population for future autonomous vehicles, it is important to understand what makes a broad range of passengers uncomfortable today. In this study, interviews were conducted for a total of 75 participants from three diverse groups, including 20 automotive engineering graduate students who are building an autonomous concept vehicle, 21 non-technical adults, and 34 senior citizens. The results revealed both topics which made different groups of passengers uncomfortable as well as how these varied between the groups.