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This SAE Recommended Practice provides recommended guidelines and best practices for implementing a supportability program to ensure that software is supportable throughout its life cycle. This Implementation Guide is the companion to the Software Supportability Program Standard, SAE JA1004, that describes, within a Plan-Case framework, what software supportability performance requirements are necessary. This document has general applicability to all sectors of industry and commerce and to all types of equipment whose functionality is to some degree implemented via software. It is intended to be guidance for business purposes and should be applied when it provides a value-added basis for the business aspects of development, use, and sustainment of support-critical software. Applicability of specific recommended practices will depend on the support-significance of the software, application domain, and life cycle stage of the software.

This SAE Recommended Practice provides recommended guidelines and best practices for implementing a supportability program to ensure that software is supportable throughout its life cycle. This Implementation Guide is the companion to the Software Supportability Program Standard, SAE JA1004, that describes, within a Plan-Case framework, what software supportability performance requirements are necessary. This document has general applicability to all sectors of industry and commerce and to all types of equipment whose functionality is to some degree implemented via software. It is intended to be guidance for business purposes and should be applied when it provides a value-added basis for the business aspects of development, use, and sustainment of support-critical software. Applicability of specific recommended practices will depend on the support-significance of the software, application domain, and life cycle stage of the software.

This document provides methods and techniques for implementing a reliability program throughout the full life cycle of a software product, whether the product is considered as standalone or part of a system. This document is the companion to the Software Reliability Program Standard [JA1002]. The Standard describes the requirements of a software reliability program to define, meet, and demonstrate assurance of software product reliability using a Plan-Case framework and implemented within the context of a system application. This document has general applicability to all sectors of industry and commerce and to all types of equipment whose functionality is to some degree implemented by software components. It is intended to be guidance for business purposes and should be applied when it provides a value-added basis for the business aspects of development, use, and sustainment of software whose reliability is an important performance parameter.

The importance of reliability in design engineering has significantly grown since the early 1960’s. Competition has been a primary driver in this growth. The three realities of competition today are: world class quality and reliability, cost-effectiveness, and fast time-to-market. Formerly, companies could effectively compete if they could achieve at least two of these features in their products and product development processes, often at the expense of the third. However, customers today, whether military, aerospace, or commercial, have been sensitized to a higher level of expectation and demand products that are highly reliable, yet affordable. Product development practices are shifting in response to this higher level of expectation. Today, there is seldom time, or necessary resources to extensively test, analyze, and fix to achieve high quality and reliability.