Journal Article
Customer Focus in EPS Steering Feel Development
2014-04-01
2014-01-0148
The automotive industry is one of the most competitive enterprises in the world. Customers face an ever-expanding number of entries in each market segment vying for their business. Sales price, brand image, marketing, etc. all play a role in purchase decisions, but the factor distinguishing products that consistently perform in the market place is the ability to satisfy the customer. Steering character plays a critical role in the customer driving experience and can be one of the most heavily debated topics during a new vehicle program. The proliferation of EPS steering systems now allows engineers to calibrate steering feel to almost any desired specification. This raises a key question: What subjective & objective characteristics satisfy customers in a particular market segment?