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The modal characteristics of a brake pad are important factors affecting brake squeal. The most frequently used counter-measures for eliminating or reducing squeal, especially at high frequency, are the modification of: the modal frequencies, damping, contact modal shapes or patterns of a pad by making a chamfer or slot, or selecting a different under-layer, lining material or insulator. This paper describes the development of the methods for the measurement of pad modal characteristics such as modal damping, frequency and contact mode shape. It provides comparison among three methods: accelerometer-hammer, laser-hammer, and laser/non-contact shaker with test data and CAE simulation. Subsequently, laser/non-contact shaker was used to evaluate the process capability of pad manufacturing in terms of modal damping and natural frequency. This method was also employed to investigate the effect of pad chamfer, under-layer and the insulator on pad modal characteristics.