Technical Paper
How to use Weibull as tool for a decision making on field issues
2008-10-07
2008-36-0192
Reliability, maintainability/serviceability and security are three qualities of product excellence desired by customers and users of products, however customer expectation for product reliability are continually increasing for almost all product and despite of most of the companies has worked on the philosophy of continuous improvement to meet or exceed the customer's expectations, its difficult to avoid failures or its difficult to ensure zero defect. Once it happens, it generate a customer complaint which is registered by companies. The way that companies used to register the complaints is through their warranty system and also a special database. Most of the companies maintain warranty databases for purposes of financial reporting and warranty expense forecasting. In some cases, there are attempts to extract engineering information from such databases. Another application is to use warranty data to detect potentially serious field reliability problems as early as possible.